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Cómo pedir trabajo con esta skill instalada
Instalar la skill da un método a tu IA. Tu petición todavía debe aportar los hechos del caso, las restricciones y el entregable esperado.
Describe la decisión o el entregable, no solo el tema.
Añade materiales, público, límites y hechos conocidos.
Fija formato, criterios de calidad y comprobaciones.
Cuándo usarla
- A guest calls or emails to make a direct reservation
- A group booking request comes in (10+ rooms)
- An OTA reservation needs modification or cancellation
- A guest wants to change their reservation dates
- Managing an overbooking situation with active walking protocols
- Processing a no-show and the associated revenue recovery
- Setting and managing room inventory allocation across channels
Errores que conviene evitar
- Releasing OTA inventory back to the OTA channel too early — when you release a room to Expedia and then a direct guest comes in at full rack rate, Expedia gets the booking and the commission; manage your channel mix proactively
- Not setting a firm cut-off date for group blocks — a group that commits to 20 rooms but releases all of them 2 weeks before arrival leaves you with 20 unsold rooms at the worst possible time; enforce the attrition clause
- Accepting a credit card without properly verifying its validity or the guest's identity — this is a PCI compliance issue and a fraud risk; follow your property's payment card handling procedures strictly
- Not documenting all reservation modifications — if a guest says "I moved my reservation to Friday" in a phone call and the front desk agent forgets to update it, you have a no-show on the original date and a walk situation on the new date; always send a written confirmation after any modification