From file to useful result
How to ask with this skill installed
Installing the skill gives your AI a method. Your request still has to provide the case-specific facts, constraints and expected output.
1Name the real task
Describe the decision or deliverable, not just the topic.
2Provide the evidence
Add source material, audience, limits and known facts.
3Define done
Set format, quality criteria and checks.
Adaptable starting prompt
Replace the brackets with your case
When to use it
- A student submits a formal or informal refund request
- Evaluating whether a refund request meets program policy criteria
- Communicating refund decisions (approval or denial)
- Handling escalated complaints related to refunds
- Reviewing refund patterns to identify program issues
- Training staff on consistent refund handling
Mistakes to avoid
- Inconsistent application: Treating similar cases differently destroys trust and creates precedent problems
- No documentation: Making decisions without writing down the rationale — impossible to defend later
- Defensive communication: Starting with "Our policy says..." instead of acknowledging the student's situation
- Slow response: Taking more than 5 business days to resolve — students feel dismissed
- Not tracking patterns: Missing the connection between refunds and curriculum quality issues
- Approving everything to avoid conflict: Easy short-term solution, creates long-term problems with policy credibility