guest-feedback-analyzer

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Cómo pedir trabajo con esta skill instalada

Instalar la skill da un método a tu IA. Tu petición todavía debe aportar los hechos del caso, las restricciones y el entregable esperado.

1Nombra la tarea real

Describe la decisión o el entregable, no solo el tema.

2Aporta la información

Añade materiales, público, límites y hechos conocidos.

3Define qué significa acabado

Fija formato, criterios de calidad y comprobaciones.

Ejemplo de origen Sustituye los corchetes por tu caso

Example 1: Weekly Guest Feedback Report
Weekly feedback data (March 24-30, 2026):

NPS Survey (78 responses):
- Average score: 7.4
- Detractors (0-6): 18 responses
- Passives (7-8): 29 responses
- Promoters (9-10): 31 responses
- Top positive theme: "Staff was incredibly friendly and helpful" (22 mentions)
- Top complaint: "Room was not ready at 4 PM — waited 45 minutes" (8 mentions)
- Specific issue: Room 712 had 4 separate complaints (AC not working, dirty coffee maker, broken safe, noisy hallway)

Google Reviews (12 reviews, avg 3.8 stars):
- ⭐⭐⭐⭐⭐ x 4 — all positive: staff (Sarah at front desk), location, room view
- ⭐⭐⭐⭐ x 3 — minor: parking fee expensive, wished breakfast was included
- ⭐⭐ x 3 — room readiness delay, AC complaint
- ⭐ x 2 — Room 712 (same issues), rude housekeeping staff (no name)

TripAdvisor (8 reviews):
- Mixed/negative cluster: "renovation noise" (3 mentions — what nights? what rooms?)
- Positive: Restaurant was exceptional (2 mentions)

Generate the weekly guest feedback report with:
1. Executive summary (NPS + sentiment trend)
2. Top 3 action items for this week
3. Staff recognition list
4. Staff coaching flags
5. Specific remediation plan for Room 712

Example 2: Trend Analysis for Renovated Wing
We completed a partial renovation (Floors 6-10, new bathrooms, new furniture) 
and reopened 6 weeks ago. Pre-renovation NPS was 62. Post-renovation NPS:

Week 1: 58
Week 2: 55
Week 3: 61
Week 4: 59
Week 5: 54
Week 6: 56

Top themes from post-renovation feedback:
- Positive: "The rooms look beautiful" (18 mentions), "Bathroom is amazing" (12 mentions)
- Negative: "Room smells like paint/renovation" (9 mentions), "Heard renovation noise" (14 mentions), "Pool area is cramped now" (6 mentions)
- Neutral: "Can't tell the difference from the old rooms" (4 mentions)

What does this data tell us? What are the operational concerns?
What do we do about the paint smell (which should fade)?
What should the renovation noise communication plan be going forward?
Is the pool area complaint a design issue or a staffing issue?

Cuándo usarla

Weekly review of all guest feedback to identify urgent issues
Monthly sentiment analysis to identify trends and systemic problems
Tracking the impact of a recent operational change (renovation, new service, staff change)
Investigating a specific complaint category (e.g., "the elevators are slow again")
Identifying top-performing staff for recognition programs
Preparing a guest experience report for management or ownership

Errores que conviene evitar

Reporting feedback data without investigating the root cause — "we got 8 AC complaints this week" is useless without knowing WHY; always pair the complaint count with the investigation
Responding defensively to negative reviews on public platforms — never argue with a guest's experience; acknowledge it, apologize for it, and explain what you're doing to prevent it; a defensive response makes the situation worse and becomes the story instead of the original complaint
Not tracking positive staff mentions — feedback about specific staff members is the most valuable data you have; if a guest praises "Sarah at the front desk" by name, that needs to go into Sarah's file and Sarah's manager needs to know
Ignoring neutral/passive feedback — the 3-star reviews contain the most actionable data; these guests weren't upset enough to complain, but weren't happy enough to become promoters; contact them directly and ask what would have made their experience better
Compiling a feedback report that nobody acts on — if the report goes to management and nothing changes operationally as a result, you are wasting everyone's time; every report should have 3 maximum action items with owners and deadlines

Cómo pedir trabajo con esta skill instalada

Cuándo usarla

Errores que conviene evitar

Packs que incluyen esta skill

Skill individual

IA para Hostelería

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