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Cómo pedir trabajo con esta skill instalada
Instalar la skill da un método a tu IA. Tu petición todavía debe aportar los hechos del caso, las restricciones y el entregable esperado.
1Nombra la tarea real
Describe la decisión o el entregable, no solo el tema.
2Aporta la información
Añade materiales, público, límites y hechos conocidos.
3Define qué significa acabado
Fija formato, criterios de calidad y comprobaciones.
Ejemplo de origen
Sustituye los corchetes por tu caso
Cuándo usarla
- Sending a pre-arrival email or message to a confirmed reservation
- Following up on a guest complaint during their stay
- A guest has a special request that needs coordination across departments
- A VIP guest is arriving and you need to brief all departments
- Following up with a guest after checkout
- A group is arriving and you need to coordinate communication with the group coordinator
- Managing a long-stay guest (7+ nights) with ongoing needs
Errores que conviene evitar
- Sending the same templated pre-arrival message to every guest without any personalization — guests can tell immediately when they're receiving a form email; even a single personal detail (their anniversary, their upcoming event) makes a significant difference
- Not escalating guest complaints to management quickly enough — a front desk agent trying to handle a serious complaint alone without involving management creates a worse outcome than immediately escalating
- Not logging guest preferences and requests in the PMS (property management system) — if the concierge knows that the guest prefers a corner room but the front desk agent doesn't, the preference isn't acted upon; log everything in the system
- Using the guest's work email for a personal message and using the guest's personal email for a corporate message — always match the tone and channel to the context; a birthday message to a work email is awkward
- Sending follow-up surveys to guests who experienced a problem during their stay — the survey will remind them of the problem before they have a chance to cool off; wait 5-7 days after checkout for service recovery guests