From file to useful result
How to ask with this skill installed
Installing the skill gives your AI a method. Your request still has to provide the case-specific facts, constraints and expected output.
1Name the real task
Describe the decision or deliverable, not just the topic.
2Provide the evidence
Add source material, audience, limits and known facts.
3Define done
Set format, quality criteria and checks.
Source example
Replace the brackets with your case
When to use it
- Weekly proactive review — Run the risk report every Monday morning before the billing date and assign outreach to staff within 2 hours
- Pre-call briefing — A member calls to cancel; pull their risk score and recommended save offer before picking up the phone
- Post-price-increase window — After any membership price change, run a targeted risk report for the affected membership tiers
- Seasonal campaigns — Schedule a retention push in weeks 1-2 of January and September targeting members flagged medium-risk or above
- New member 60-day check-in — Flag any member who hasn't attended a class or visited in the first 60 days as an early churn risk
- Instructor handoff — When a PT client stops attending, alert the membership manager before the relationship fully lapses
Mistakes to avoid
- Using the score as a replacement for conversation — The risk score is a briefing tool, not a decision. Always speak with the member; the score tells you where to probe, not what to decide for them.
- Offering discounts to results-frustrated members — This is the most common error. A frustrated member doesn't want a cheaper gym; they want to understand what they're doing wrong. A PT session is the right offer, not a price reduction.
- Outreach without a specific commitment — "Come back when you're ready" is not a save. Every save offer must include a specific date, time, and action: "Book a free PT assessment for Tuesday at 18:00 — I'll hold the slot for you."
- Missing the 14-day window — By the time a member calls to cancel, psychological commitment to leaving is already high. The 14-day no-visit mark is the real intervention point, not the cancellation call.
- Not tracking save outcomes — If you don't follow up 30 days after a save offer to confirm the member is still active, you have no feedback loop. Save rate is the most important operational metric for retention.
- Treating all locations the same — A member at a busy downtown gym has different disengagement patterns than one at a residential location. Segment your risk models by location.