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Individual AI skill · AI for Automoción

customer-recall-manager

Identifica y gestiona campañas de recall de vehículos, notificando a clientes y coordinando reparaciones correctivas con el taller.

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Free ZIP · One canonical method · Usage example · Installation guide · Licence notices

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2Provide the evidence

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3Define done

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When to use it

  • A vehicle enters service and you need to check for open recalls
  • Customer calls in about a recall notice they received
  • Preparing a vehicle for sale or CPO certification — must verify recall completion
  • Manufacturer sends a recall campaign bulletin
  • Tracking recall completion rates for a specific campaign
  • Fleet management: managing recalls across multiple vehicles

Mistakes to avoid

  • Missing a recall that was opened after you last checked — run a fresh check the day of service, not just at vehicle intake
  • Scheduling a recall repair without verifying parts availability — creates a wasted bay visit and irritates the customer
  • Forgetting to close the recall in the manufacturer portal after repair — you remain responsible for it
  • Allowing a vehicle with an open safety recall to be test-driven by a customer — serious liability
  • Not logging recall notices in the CRM — if the vehicle changes hands at the dealership, the next advisor won't know outreach was attempted

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AI for Automoción

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Catalogue path
skills/verticals/automotive/skills/customer-recall-manager
Ficha origin
Extracted from SKILL.md
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